We take care in providing quality jewelry for you and stand behind the products, so we offer a 90 Day Worry-Free Warranty on all the jewelry pieces. This warranty covers manufacturer's defects on your purchase and is active the day your item(s) are delivered. Should there be a defect with your jewelry, contact us within the 90 Day time frame via the chatbot on our site or by email at firstname.lastname@example.org. At this time you will be responsible for the return cost of shipping, but once we receive your jewelry and determine it is eligible for a replacement, we will send the replacement(s) to you at no additional cost.
Please note that slight irregularities and variations in craftsmanship or the natural characteristics of recycled metals and standard metals, or internal inclusions, visible or otherwise, in colored gemstones or pearls are unique and individual to each item. These characteristics are considered natural and part of the item, and are not considered a defect.
Warranty exceptions and exclusions:
1. Any damage to jewelry caused by neglect, abuse or natural wear and tear. Damage, such as being hit or knocked, is easily detectable under magnification.
2. Any jewelry that has been repaired by another jeweler. We cannot be held responsible for merchandise that has been worked on by another jeweler.
This process will take 10 business days as we properly inspect your items and make a final judgement. Terra Moderne reserves the right to reject any returns that do not comply with the conditions stated above. If the item(s) is no longer available, we may, at our discretion, replace the item(s) with a similar product for equal value or allow a refund equal to the selling price of the original item.